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# #buellton — 2025-10-22
**14:30 [Kevin](https://slack.com/archives/C091185E1JN/p1761168630708589):** @Mason Radke did you get a new PW set for Porfi yesterday?
**14:35 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761168901273449):** Yes
**14:35 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761168910076759):** It didn’t seem to help
**14:35 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761168951558569):** I think a server reboot is next but that will bounce scada
**14:36 [Kevin](https://slack.com/archives/C091185E1JN/p1761168982061619):** it's interesting that it is only his phone
**14:36 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169010152429):** I know. I don’t think a server reboot will fix it
**14:37 [Kevin](https://slack.com/archives/C091185E1JN/p1761169034246429):** I think we should have him unistall and reinstall the app
**14:38 [Kevin](https://slack.com/archives/C091185E1JN/p1761169088076029):** are you busy? want me to take it?
**14:38 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169124588949):** Just need a break. Grabbing something to eat
**14:39 [Kevin](https://slack.com/archives/C091185E1JN/p1761169171021479):** yeah take your time, just wasn't sure. Thanks. I'm checking something in their scada real quick to make sure a setting didn't change
**14:40 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169218011679):** Ok. If you want to call them that would be helpful. Or I can try to get ahold of someone tomorrow
**14:41 [Kevin](https://slack.com/archives/C091185E1JN/p1761169271482029):** I'll go ahead and have him uninstall and reinstall, then reset the phone in the mobile server to see if that fixes it.
**14:41 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169307648339):** I set his pin to 1111
**14:41 [Kevin](https://slack.com/archives/C091185E1JN/p1761169318410539):** copy
**14:42 [Kevin](https://slack.com/archives/C091185E1JN/p1761169366279429):** the log keeps saying its a wrong password
**14:43 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169395518579):** Ya
**14:44 [Kevin](https://slack.com/archives/C091185E1JN/p1761169495616739):** you reset the pin and password?
**14:45 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169505159569):** Yeah
**14:45 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761169528528469):** BuelltonOps123
**14:46 [Kevin](https://slack.com/archives/C091185E1JN/p1761169588211599):** it shows he tried to log on to the computer in the lab and the pw was incorrect. although they save the passwords, so it's probably trying to use the old one
**14:59 [Kevin](https://slack.com/archives/C091185E1JN/p1761170373750289):** ok got him fixed.
**15:00 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761170426063849):** Yeah??
**15:00 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761170431457899):** Nice work
**15:01 [Kevin](https://slack.com/archives/C091185E1JN/p1761170476254969):** it was probably the uninstall reinstall that did it
**15:01 [Mason Radke](https://slack.com/archives/C091185E1JN/p1761170505784829):** Good to know