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Clients/Buellton/evernote/Mobile_SCADA_troubleshooting_notes.md

evernote
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# Mobile SCADA troubleshooting notes "There was a problem parsing the response. Contact your administrator if the problem persists" MobileCompanion.900.log 2018-09-25 00:30:29.8061|ERROR|Link.Server|Exception returned by server for a 447 request 2018-09-25 00:30:29.8061|ERROR|SEAU.ClearScadaMobile.Proxy.Dispatcher:CallbackRuntimeFaults|Unhandled error during dispatch: Reason: Connection to SCADA system is unavailable Task Manager - Companion Server, ClearSCADA Mobile Settings is using 97MB ram and 11% CPU Sent email to tech support Renamed the last Web_Server log file to get it to log again. This worked. TECH SUPPORT REPLIED. SENDING FURTHER INFORMATION AND LOG FILES. INSTRUCTIONS FOR FINDING LOG FILES : [https://www.schneider-electric.com/en/faqs/FA275729/](https://www.schneider-electric.com/en/faqs/FA275729/) RESTARTING THE MOBILE SETTINGS AND MOBILE COMPANION SERVER TEMPORARILY FIXES THE PARSING ERROR. DOWNLOADING 2017R2 AUGUST UPDATE

Extracted Entities

TypeKeyValueConfidenceEvidence
server Web Server Log Web_Server log file 70% Renamed the last Web_Server log file to get it to log again
site Client Name Buellton 100% Client: Buellton
system SCADA System ClearSCADA Mobile 90% Connection to SCADA system is unavailable
system Mobile Settings Mobile Settings 80% RESTARTING THE MOBILE SETTINGS AND MOBILE COMPANION SERVER
system Mobile Companion Server Mobile Companion Server 80% RESTARTING THE MOBILE SETTINGS AND MOBILE COMPANION SERVER
task Send further info and logs to tech support Sent email to tech support and awaiting reply 90% Sent email to tech support
task Download update Downloading 2017R2 August update 80% DOWNLOADING 2017R2 AUGUST UPDATE
File: Clients/Buellton/evernote/Mobile_SCADA_troubleshooting_notes.md
Updated: 2026-02-25 05:50:08.593218